Frequently asked questions and answers Q Dear ecco-clean I received my cleaning kit and noticed that it had a tamper proof security label saying no returns if removed; does this mean I can not return the kit if faulty? A The security label is fitted to stop fraud, we have had an increasing amount of returns where the customer has said they no longer want the item because they have changed their mind (we accept returns for unused and unopened kits) they have actually lied and used the kit, then requested a full refund! i.e. we had one extreme example where the return was a fluid support module, to try and disguise that the module had been used the customer washed it in boiling water, this resulted in the module shrinking in size by around 30%! also the cleaning fluid had obviously been topped up with tap water, a refund was not issued. The answer to your question is yes if your kit has a manufacturing fault you can return it for a full replacement kit even if you have removed the security label, only a full refund will be issued if the security label has not been removed or tampered with. We do provide a full one year replacement warranty for all our cleaning systems-kits. Q Dear sir/madam, I am a bit confused regarding the amount of cleaning fluid I may need to clean my Epson Stylus print-head, will there be adequate fluid in the cleaning kit to do more than one print-head clean. A Our quality cleaning kits and systems come with enough cleaning fluid (100ml) to carry out the cleaning of all the nozzles multiple times, for the Epson Stylus you can clean each colour nozzle approximately 7 to 8 times, slightly more if you don’t have to use the micro probe. The systems and kits can be used indefinitely, replacement cleaning fluid can be purchased separately. All other kits are of a similar nature regarding fluid use. Q I have read that a major problem with refilling and cleaning of ink cartridges can be the ingestion of air mixed with ink causing air bubbles that block the in-line printer feeds or prevent ink supply to the print-head nozzles, how would I fix this please. A This problem is recognised by all the Major ink-jet printer manufactures when using mainly new out of date OEM ink cartridges, some of the ink becomes residual; the problem is usually caused by evaporation of the de-ionised water-ink mix over time and being replaced by air, this leads to thickening of the ink and forming a sediment, when you buy a new ink cartridge or print-head the instructions say shake the print-head or cartridge before removing the tape, this mixes the ink chemicals together ready for printing. We would suggest that after you re-insert the print-head or ink cartridges to wait 1 hour before using the printer so that any air bubbles will rise to the surface of the ink and dissipate, then let the printer go through its normal charging cycle. When cleaning or refilling your print- head or ink cartridges the same will apply, we would also advise running the print-head cleaning software just once in case of any trapped air. E&OE.    Q I am a ink-jet printer technician and I notice your cleaning fluid can be used for all desktop ink-jet printers, does this also include the wide format HP printers?, the reason I ask is that I found another supplier on-line who sells a 500ml jerry can of fluid for use with Epson, Canon, HP and Brother printers then includes an exclusion for large format HP printers and some Epson printers “fed by tubes” and printers using pigmented ink, I am really confused by this exclusion policy. Can you confirm your fluid does not include these exclusions please?  A Our fluid can be used for all desktop ink-jet printers and the new generation of HP, Canon and Epson wide format printers that use water based dye and pigmented ink. Our only exclusion is if the printer owner has manually converted their printer to use solvent inks. At the moment we only sell the fluid in small quantities on-line but email us and we can arrange to supply you with any volume.  Update: we now sell 500ml bottles of our Universal cleaning fluid.  Q I need to purchase a print-head cleaning kit and I am really confused! I have read all the technical info for most of the cheaper kits on the market and I think I am dealing with snake oil salesmen! Nearly all these cheap kits state that to clean my print-head I need to wait anywhere from 3 minutes to 1-2-3-18 hours and even several days for the cleaning fluid to work, I notice that for all eCCo-clean products it states 1 hour only, please advise. A We rigorously tested our cleaning fluid over several months to ensure the fluid will not damage the print-head and at the same time dissolve the ink sediments in rapid time, because we use a non-ionic surfactant in our cleaning fluid a chemical reaction starts strait away to help disperse the colloids of nano ink particles and dissolve the ink sediment, 1 hour immersion is all that's needed. Regarding snake oil salesmen, you decide! Q I purchased the Epson Stylus print-head cleaning kit from eCCo-clean of which I am well pleased, I had to use the micro probe from the kit to unblock the nipples and followed the instructions to a T, everything worked for around 20 pages then I ran out of yellow ink, I replaced the ink cartridge but I could not get the printer to print yellow, so I ran the cleaning process for a second time to no avail, then like a numpty I noticed  that I had not removed the yellow tape from the cartridge! This done I am now printing perfect prints, I just had to let you know and see if anyone else had made this mistake. A Yes this is a common fault, we all get a bit excited and forget this common problem, if you forget to remove the tape it can also cause other problems because the ink has also run out in the ink reservoir, our advice is let the new cartridges rest in the printer for 1 hour then run the cleaning cycle once to purge the ink into the ink reservoir. Another problem is that Epson printers sometimes do not recognise their own OEM cartridges and this creates an error message; one cure for this problem is to use a rubber ink eraser on the cartridge control chip.  Q Dear eCCo-clean do you offer a perfect print guarantee with a £10 refund if I can not clean my print-heads using your print-head cleaning kits? I am the procurement manager for a large multinational company and we wish to purchase a various range of your products for our office environment; my decision will be based on your answer. A eCCo-clean products have a proven track record, we are confident that our systems and kits work as described, we do not offer a perfect print guarantee because other factors are involved regarding faulty print-heads and other technical errors. We are world leaders in our field, we invented and manufacture the vacu-tek vacuum evacuation pumps and fluid support module. We provide written step by step instructions with all our systems-kits [English only], we provide a FAQ's page on our web site and a FREE print-head cleaning guide download in .pdf format for customers who purchase any of our products with full instructions for all our print-head cleaning systems-kits, [unlock code supplied with purchase]. We also provide FREE technical support by email usually the same working day.  Regarding purchase guarantees and refunds: we refund money or offer a replacement service if any of our products are proven to be faulty in manufacture, we also offer a refund for goods with seals in tact, unopened and unused up to the statutory 14 days after you receive the item, if the goods are faulty we pay the cost of return postage. We give a one year replacement guarantee on any of our product range, all the tools we provide can be used indefinitely, extra cleaning fluid can be purchased separately. Q Dear customer support, I purchased a cheap Universal cleaning solution on eBay, [sorry! not from eCCo-clean] I am concerned regarding the content of the fluid mixture [contains ammonia] also with the instructions that say to wipe the cartridge gold electrical contacts on both the faulty cartridge and printer with Vodka [OMG] what have I done. Apart from that the instructions are poorly written, the kit consists of 3 bits of stock PVC tube [not even cut with any precision] I tried to follow the instructions but using it was like juggling jelly.  A We are sorry to hear you have made a regrettable purchase. The ammonia content will be very small in print-head cleaning solutions and is mainly an irritant, in its pure form it is hazardous, even in small quantities it can damage your airways, open wounds and scratches on your skin. [eCCo-clean fluid does not contain Ammonia]. Regarding using Vodka, well that says it all, remember the old adage: you get what you pay for. Q  Dear team I have a major problem with my Epson stylus printer I would appreciate your help! I have to clean my print head almost every-time I use it by using the software head clean, now I am getting large blobs of ink on the paper, also I am receiving a printer error message and can not clear it. Will your cleaning kit fix my problem? A  By cleaning the print-head many times you build up a surplus of ink in the waste ink pad reservoir which overflows; then every time your ink jet nozzle passes over the pad it collects droplets of ink which are thrown onto the paper. Cure: roll a piece of kitchen towel into a small cylinder, remove sponge pad and insert the kitchen roll this will soak up the excessive ink. To reset your printer error message, switch the printer off at the wall socket for 5 minutes this should reset your printer memory; if this should fail look on YouTube you can download the code to reset your printer. Q  I have come across a company selling print-head cleaning products; after reading their advertising promotion I was not very impressed so I purchased your eCCo-clean system for my Canon printer of which I am well pleased. Below is their promo text [in bold] without an explanation of what to do about the problems, apart from buy their products!  Your views would be most appreciated and may help future customers make up their own minds of what is waffle and what is a true definition of a bespoke product worth purchasing.    Printer not being used for a while.  A  Yes, if a printer is not used for a long time ink will dry out on the surface of the print-head nozzles and prevent ink from firing through the nozzle jet, our cleaning kits come with instructions to eliminate this problem, also the particles of ink in suspension settle to the bottom of the ink cartridge, a simple remedy for this is to remove the ink cartridges and shake them vigorously over a sink this will re-agitate the ink, worse case scenario some ink sediment has caused an obstruction in the print-head nozzles, to clear this malfunction purchase one of our print-head cleaning kits for your printer model. Using poor quality ink. A  We have experimented with many types of third party water based dye and pigmented ink and found they all perform reasonably well for general office printing; the only differences we found was the colour gambit varies from batch to batch, this can also be said for some propriety inks. OEM inks are preferable for colour fast photographic prints. This does not imply that cheaper inks are responsible for print-head nozzle obstruction, thousands of people use cheap inks on a day to day basis without any problems. Having the printer located in a cold spot. A If this was so many people in cold countries would not be able to use their printers. Most Inks for desktop printers also contain acetone, ethanol and propylene glycol mixed with de-ionised water; the mixture freezes at around minus 130 degrees C so unless your living in the Antarctic I would take that explanation with a pinch of salt. And finally bad luck! What kind of useful information is that? A  We can not believe that companies think they can sell their  products by explaining their printer does not work because its bad luck! Would you deal with that company? Sounds like they are fortune tellers not a serious business dedicated to the needs of their customers. Q   I have seen other cleaning kits for various printer models and they use a pipette could you explain how this works please? A   The pipette, pipet, pipettor or chemical dropper is a laboratory tool commonly used in chemistry to dispense a measured volume of liquid with differing levels of accuracy and precision depending on type and style. We did experiment with pipettes but found they could not deliver the cleaning fluid as forceful and accurately into the print-heads that use gauze filters, the reason is, because no pressure can be applied, our vacu-tek cleaning systems-kits work in the opposite way and use atmospheric pressure to gently force the cleaning fluid up through the print-head nozzles and out through the gauze filters taking any build up of sediment in the gauze filters with it. Q   I have been searching for a cleaning kit for my HP Designjet printer [do they exist]. A   Yes we supply our vacu-tek duel purpose print-head cleaning system for the HP Designjet, Business Ink-jet and Officejet. The kits not only clean the print- heads but can be used to refill the ink in each individual print-head chamber, explanations how this works can be found in our FREE print-head cleaning guide please download from this web site [unlock code is supplied when you make a purchase]. Q   I have purchased your MK2 kit and I am very pleased with the results on how many print-head makes and models this kit will clean. I have a problem with some print-heads, after cleaning the heads I have used the printer software to purge the fluid from the ink reservoir up to 4-5 times and none of the inks will print! Please advise. A   This is  a common mistake, in our instructions it states purge the print-head using the software that came with the printer then print 3-4 A4 colour prints in high resolution. Our advice (in most cases unless specified) is use the head clean software once to purge the cleaning fluid from the print-head ink reservoir; by using it multiple times it will empty the ink reservoir and the remaining ink in your cartridges, hence no ink left to print, in the case of Kodak, Canon, Advent and other similar ink cartridges, the cartridges have a dense fibre filter inside them, by using the purging software many times the ink will flow too slowly into the ink reservoir and there will not be enough ink to print. So please clean the print-head following the [exact] instructions that came with your cleaning kit. Q   I have an Epson stylus printer, when I press the syringe plunger fitted with the green silicone tube, the resistance is that great the cleaning fluid will not flow into the print-head please help! A   This problem can be caused by sediment build up in the the ink flow inlet nipples; on the nipple you will see slots-holes that permit the ink to flow from the cartridges into the ink reservoir, the holes become blocked with dried ink sediment, we now supply a solution to this problem and provide a micro syringe probe with the Stylus kit. Q   I have been informed that it’s not possible to clean Kodak, Canon, Lexmark and HP print-heads etc., because they contain pigmented ink is this true? A   It’s a complete myth! The pigment ink used with desktop ink-jet printers is made from small particles of ink encapsulated in a type of polymer and suspended in water, dye ink is also soluble in water. Our print-head cleaner fluid is fully compatible with all water based inks, desktop and large format ink-jet printers. Q   I have cleaned the print-head on my Canon printer but magenta is still not working, please help! A   If you have repeatedly carried out the instructions, it may be that the printer nozzle is not firing and is faulty or there is a split in the rubber seal where the ink cartridge is seated and it’s letting in air. Another problem can be the fibre in the ink cartridge has become none porous and has dried out, if this is the case then the ink can not flow, the cartridges will need replacing. This advice also applies to Kodak and Advent print-heads! Q   Does the ecco clean print-head cleaner fluid contain glycerine? A   No, although some ink manufactures may include traces in their ink to stop the print-head drying out, no glycerine is added in our fluid because if mixed with air bubbles it can cause emulsification similar to what happens when oil, water and air are mixed, this would only increase the problem of a malfunction. Q   Are ink-jet printer print-heads easy to remove for the print-head cleaning process? A   Yes and no, some are very easy to remove, most HP, Canon, Kodak, Dell and Advent just lift out, others including some older HP print-heads need someone with a mechanical knowledge to remove some screws. YouTube is a good source of information regarding removal and cleaning of print-heads. Many printers including the Epson Stylus, Expression premium, Brother, Canon Maxify, HP 8600 series of print-heads are left in position and a direct injection procedure is used, a gauze ink filter is built into the Epson Stylus ink cartridges. Q   The use of safety spectacles and latex gloves are recommend when using the cleaning fluid can you tell me why? A   Although the cleaning fluid is not hazardous unless swallowed, it can be an irritant to eyes and skin so protection is recommended. Q   Other products on the market directly inject cleaning fluid through the gauze filters attached to the print-head, surely this would force the ink particles that are clogging the gauze filter down into the printer nozzles and compound the problem? A  That is our chain of thought, this is why we invented and developed the vacu-tek pumps using natural atmospheric pressure to gently force the cleaning fluid up through the print-head nozzles and out through the gauze filters taking any clusters of dried ink particles with it. The new Epson XP 600-800 series is an exception to the rule, the print-heads have been developed with a gauze ink filter which is only microns in size so we use both the direct injection and a reverse purge method to clean the XP 600-800 series print-heads, the work is carried out without removing the print-head! Q  I have seen other print-head cleaning fluid for sale which has to be heated by placing in warm water; why is this? A  It’s most certainly a different formula to what eCCo clean have developed, our cleaning fluid has a non ionic surfactant (detergent) added to help in the dispersion of nano ink particles, any heating of the liquid would cause the surfactant to gel and cause major problems, eCCo print-head cleaning fluid is used cold, straight from the bottle. Q  Why do you supply silicone tube for Epson stylus and line feed printers, won’t any tube suffice? The reason I ask is that I purchased another makers kit and when I read the instructions it said the end of tube had to be softened by dipping in hot water to make it pliable to fit on the syringe. A  The silicone tube we supply is specially manufactured to our specifications, it’s to create a uniform fit over the printer ink inlet nipples to eliminate leaking and letting in air which could cause emulsification of the ink, the softening of our silicone tube is not necessary. E&OE.
Frequently asked questions and answers Q Dear ecco-clean I received my cleaning kit and noticed that it had a tamper proof security label saying no returns if removed; does this mean I can not return the kit if faulty? A The security label is fitted to stop fraud, we have had an increasing amount of returns where the customer has said they no longer want the item because they have changed their mind (we accept returns for unused and unopened kits) they have actually lied and used the kit, then requested a full refund! i.e. we had one extreme example where the return was a fluid support module, to try and disguise that the module had been used the customer washed it in boiling water, this resulted in the module shrinking in size by around 30%! also the cleaning fluid had obviously been topped up with tap water, a refund was not issued. The answer to your question is yes if your kit has a manufacturing fault you can return it for a full replacement kit even if you have removed the security label, only a full refund will be issued if the security label has not been removed or tampered with. We do provide a full one year replacement warranty for all our cleaning systems-kits. Q Dear sir/madam, I am a bit confused regarding the amount of cleaning fluid I may need to clean my Epson Stylus print-head, will there be adequate fluid in the cleaning kit to do more than one print-head clean. A Our quality cleaning kits and systems come with enough cleaning fluid (100ml) to carry out the cleaning of all the nozzles multiple times, for the Epson Stylus you can clean each colour nozzle approximately 7 to 8 times, slightly more if you don’t have to use the micro probe. The systems and kits can be used indefinitely, replacement cleaning fluid can be purchased separately. All other kits are of a similar nature regarding fluid use. Q I have read that a major problem with refilling and cleaning of ink cartridges can be the ingestion of air mixed with ink causing air bubbles that block the in-line printer feeds or prevent ink supply to the print-head nozzles, how would I fix this please. A This problem is recognised by all the Major ink-jet printer manufactures when using mainly new out of date OEM ink cartridges, some of the ink becomes residual; the problem is usually caused by evaporation of the de- ionised water-ink mix over time and being replaced by air, this leads to thickening of the ink and forming a sediment, when you buy a new ink cartridge or print-head the instructions say shake the print-head or cartridge before removing the tape, this mixes the ink chemicals together ready for printing. We would suggest that after you re-insert the print-head or ink cartridges to wait 1 hour before using the printer so that any air bubbles will rise to the surface of the ink and dissipate, then let the printer go through its normal charging cycle. When cleaning or refilling your print-head or ink cartridges the same will apply, we would also advise running the print-head cleaning software just once in case of any trapped air. E&OE.    Q I am a ink-jet printer technician and I notice your cleaning fluid can be used for all desktop ink-jet printers, does this also include the wide format HP printers?, the reason I ask is that I found another supplier on-line who sells a 500ml jerry can of fluid for use with Epson, Canon, HP and Brother printers then includes an exclusion for large format HP printers and some Epson printers “fed by tubes” and printers using pigmented ink, I am really confused by this exclusion policy. Can you confirm your fluid does not include these exclusions please?  A Our fluid can be used for all desktop ink-jet printers and the new generation of HP, Canon and Epson wide format printers that use water based dye and pigmented ink. Our only exclusion is if the printer owner has manually converted their printer to use solvent inks. At the moment we only sell the fluid in small quantities on-line but email us and we can arrange to supply you with any volume.  Update: we now sell 500ml bottles of our Universal cleaning fluid.  Q I need to purchase a print-head cleaning kit and I am really confused! I have read all the technical info for most of the cheaper kits on the market and I think I am dealing with snake oil salesmen! Nearly all these cheap kits state that to clean my print-head I need to wait anywhere from 3 minutes to 1-2-3-18 hours and even several days for the cleaning fluid to work, I notice that for all eCCo-clean products it states 1 hour only, please advise. A We rigorously tested our cleaning fluid over several months to ensure the fluid will not damage the print-head and at the same time dissolve the ink sediments in rapid time, because we use a non-ionic surfactant in our cleaning fluid a chemical reaction starts strait away to help disperse the colloids of nano ink particles and dissolve the ink sediment, 1 hour immersion is all that's needed. Regarding snake oil salesmen, you decide! Q I purchased the Epson Stylus print-head cleaning kit from eCCo-clean of which I am well pleased, I had to use the micro probe from the kit to unblock the nipples and followed the instructions to a T, everything worked for around 20 pages then I ran out of yellow ink, I replaced the ink cartridge but I could not get the printer to print yellow, so I ran the cleaning process for a second time to no avail, then like a numpty I noticed  that I had not removed the yellow tape from the cartridge! This done I am now printing perfect prints, I just had to let you know and see if anyone else had made this mistake. A Yes this is a common fault, we all get a bit excited and forget this common problem, if you forget to remove the tape it can also cause other problems because the ink has also run out in the ink reservoir, our advice is let the new cartridges rest in the printer for 1 hour then run the cleaning cycle once to purge the ink into the ink reservoir. Another problem is that Epson printers sometimes do not recognise their own OEM cartridges and this creates an error message; one cure for this problem is to use a rubber ink eraser on the cartridge control chip.  Q Dear eCCo-clean do you offer a perfect print guarantee with a £10 refund if I can not clean my print-heads using your print-head cleaning kits? I am the procurement manager for a large multinational company and we wish to purchase a various range of your products for our office environment; my decision will be based on your answer. A eCCo-clean products have a proven track record, we are confident that our systems and kits work as described, we do not offer a perfect print guarantee because other factors are involved regarding faulty print-heads and other technical errors. We are world leaders in our field, we invented and manufacture the vacu-tek vacuum evacuation pumps and fluid support module. We provide written step by step instructions with all our systems- kits [English only], we provide a FAQ's page on our web site and a FREE print- head cleaning guide download in .pdf format for customers who purchase any of our products with full instructions for all our print-head cleaning systems-kits, [unlock code supplied with purchase]. We also provide FREE technical support by email usually the same working day.  Regarding purchase guarantees and refunds: we refund money or offer a replacement service if any of our products are proven to be faulty in manufacture, we also offer a refund for goods with seals in tact, unopened and unused up to the statutory 14 days after you receive the item, if the goods are faulty we pay the cost of return postage. We give a one year replacement guarantee on any of our product range, all the tools we provide can be used indefinitely, extra cleaning fluid can be purchased separately. Q Dear customer support, I purchased a cheap Universal cleaning solution on eBay, [sorry! not from eCCo-clean] I am concerned regarding the content of the fluid mixture [contains ammonia] also with the instructions that say to wipe the cartridge gold electrical contacts on both the faulty cartridge and printer with Vodka [OMG] what have I done. Apart from that the instructions are poorly written, the kit consists of 3 bits of stock PVC tube [not even cut with any precision] I tried to follow the instructions but using it was like juggling jelly.  A We are sorry to hear you have made a regrettable purchase. The ammonia content will be very small in print-head cleaning solutions and is mainly an irritant, in its pure form it is hazardous, even in small quantities it can damage your airways, open wounds and scratches on your skin. [eCCo-clean fluid does not contain Ammonia]. Regarding using Vodka, well that says it all, remember the old adage: you get what you pay for. Q  Dear team I have a major problem with my Epson stylus printer I would appreciate your help! I have to clean my print head almost every-time I use it by using the software head clean, now I am getting large blobs of ink on the paper, also I am receiving a printer error message and can not clear it. Will your cleaning kit fix my problem? A  By cleaning the print-head many times you build up a surplus of ink in the waste ink pad reservoir which overflows; then every time your ink jet nozzle passes over the pad it collects droplets of ink which are thrown onto the paper. Cure: roll a piece of kitchen towel into a small cylinder, remove sponge pad and insert the kitchen roll this will soak up the excessive ink. To reset your printer error message, switch the printer off at the wall socket for 5 minutes this should reset your printer memory; if this should fail look on YouTube you can download the code to reset your printer. Q  I have come across a company selling print-head cleaning products; after reading their advertising promotion I was not very impressed so I purchased your eCCo-clean system for my Canon printer of which I am well pleased. Below is their promo text [in bold] without an explanation of what to do about the problems, apart from buy their products!  Your views would be most appreciated and may help future customers make up their own minds of what is waffle and what is a true definition of a bespoke product worth purchasing.    Printer not being used for a while.  A  Yes, if a printer is not used for a long time ink will dry out on the surface of the print-head nozzles and prevent ink from firing through the nozzle jet, our cleaning kits come with instructions to eliminate this problem, also the particles of ink in suspension settle to the bottom of the ink cartridge, a simple remedy for this is to remove the ink cartridges and shake them vigorously over a sink this will re-agitate the ink, worse case scenario some ink sediment has caused an obstruction in the print-head nozzles, to clear this malfunction purchase one of our print-head cleaning kits for your printer model. Using poor quality ink. A  We have experimented with many types of third party water based dye and pigmented ink and found they all perform reasonably well for general office printing; the only differences we found was the colour gambit varies from batch to batch, this can also be said for some propriety inks. OEM inks are preferable for colour fast photographic prints. This does not imply that cheaper inks are responsible for print-head nozzle obstruction, thousands of people use cheap inks on a day to day basis without any problems. Having the printer located in a cold spot. A If this was so many people in cold countries would not be able to use their printers. Most Inks for desktop printers also contain acetone, ethanol and propylene glycol mixed with de-ionised water; the mixture freezes at around minus 130 degrees C so unless your living in the Antarctic I would take that explanation with a pinch of salt. And finally bad luck! What kind of useful information is that? A  We can not believe that companies think they can sell their  products by explaining their printer does not work because its bad luck! Would you deal with that company? Sounds like they are fortune tellers not a serious business dedicated to the needs of their customers. Q   I have seen other cleaning kits for various printer models and they use a pipette could you explain how this works please? A   The pipette, pipet, pipettor or chemical dropper is a laboratory tool commonly used in chemistry to dispense a measured volume of liquid with differing levels of accuracy and precision depending on type and style. We did experiment with pipettes but found they could not deliver the cleaning fluid as forceful and accurately into the print-heads that use gauze filters, the reason is, because no pressure can be applied, our vacu-tek cleaning systems-kits work in the opposite way and use atmospheric pressure to gently force the cleaning fluid up through the print-head nozzles and out through the gauze filters taking any build up of sediment in the gauze filters with it. Q   I have been searching for a cleaning kit for my HP Designjet printer [do they exist]. A   Yes we supply our vacu-tek duel purpose print-head cleaning system for the HP Designjet, Business Ink-jet and Officejet. The kits not only clean the print-heads but can be used to refill the ink in each individual print-head chamber, explanations how this works can be found in our FREE print-head cleaning guide please download from this web site [unlock code is supplied when you make a purchase]. Q   I have purchased your MK2 kit and I am very pleased with the results on how many print-head makes and models this kit will clean. I have a problem with some print-heads, after cleaning the heads I have used the printer software to purge the fluid from the ink reservoir up to 4-5 times and none of the inks will print! Please advise. A   This is  a common mistake, in our instructions it states purge the print- head using the software that came with the printer then print 3-4 A4 colour prints in high resolution. Our advice (in most cases unless specified) is use the head clean software once to purge the cleaning fluid from the print-head ink reservoir; by using it multiple times it will empty the ink reservoir and the remaining ink in your cartridges, hence no ink left to print, in the case of Kodak, Canon, Advent and other similar ink cartridges, the cartridges have a dense fibre filter inside them, by using the purging software many times the ink will flow too slowly into the ink reservoir and there will not be enough ink to print. So please clean the print-head following the [exact] instructions that came with your cleaning kit. Q   I have an Epson stylus printer, when I press the syringe plunger fitted with the green silicone tube, the resistance is that great the cleaning fluid will not flow into the print-head please help! A   This problem can be caused by sediment build up in the the ink flow inlet nipples; on the nipple you will see slots-holes that permit the ink to flow from the cartridges into the ink reservoir, the holes become blocked with dried ink sediment, we now supply a solution to this problem and provide a micro syringe probe with the Stylus kit. Q   I have been informed that it’s not possible to clean Kodak, Canon, Lexmark and HP print-heads etc., because they contain pigmented ink is this true? A   It’s a complete myth! The pigment ink used with desktop ink-jet printers is made from small particles of ink encapsulated in a type of polymer and suspended in water, dye ink is also soluble in water. Our print-head cleaner fluid is fully compatible with all water based inks, desktop and large format ink-jet printers. Q   I have cleaned the print-head on my Canon printer but magenta is still not working, please help! A   If you have repeatedly carried out the instructions, it may be that the printer nozzle is not firing and is faulty or there is a split in the rubber seal where the ink cartridge is seated and it’s letting in air. Another problem can be the fibre in the ink cartridge has become none porous and has dried out, if this is the case then the ink can not flow, the cartridges will need replacing. This advice also applies to Kodak and Advent print-heads! Q   Does the ecco clean print-head cleaner fluid contain glycerine? A   No, although some ink manufactures may include traces in their ink to stop the print-head drying out, no glycerine is added in our fluid because if mixed with air bubbles it can cause emulsification similar to what happens when oil, water and air are mixed, this would only increase the problem of a malfunction. Q   Are ink-jet printer print-heads easy to remove for the print-head cleaning process? A   Yes and no, some are very easy to remove, most HP, Canon, Kodak, Dell and Advent just lift out, others including some older HP print-heads need someone with a mechanical knowledge to remove some screws. YouTube is a good source of information regarding removal and cleaning of print-heads. Many printers including the Epson Stylus, Expression premium, Brother, Canon Maxify, HP 8600 series of print-heads are left in position and a direct injection procedure is used, a gauze ink filter is built into the Epson Stylus ink cartridges. Q   The use of safety spectacles and latex gloves are recommend when using the cleaning fluid can you tell me why? A   Although the cleaning fluid is not hazardous unless swallowed, it can be an irritant to eyes and skin so protection is recommended. Q   Other products on the market directly inject cleaning fluid through the gauze filters attached to the print-head, surely this would force the ink particles that are clogging the gauze filter down into the printer nozzles and compound the problem? A  That is our chain of thought, this is why we invented and developed the vacu-tek pumps using natural atmospheric pressure to gently force the cleaning fluid up through the print-head nozzles and out through the gauze filters taking any clusters of dried ink particles with it. The new Epson XP 600-800 series is an exception to the rule, the print-heads have been developed with a gauze ink filter which is only microns in size so we use both the direct injection and a reverse purge method to clean the XP 600-800 series print-heads, the work is carried out without removing the print-head! Q  I have seen other print-head cleaning fluid for sale which has to be heated by placing in warm water; why is this? A  It’s most certainly a different formula to what eCCo clean have developed, our cleaning fluid has a non ionic surfactant (detergent) added to help in the dispersion of nano ink particles, any heating of the liquid would cause the surfactant to gel and cause major problems, eCCo print-head cleaning fluid is used cold, straight from the bottle. Q  Why do you supply silicone tube for Epson stylus and line feed printers, won’t any tube suffice? The reason I ask is that I purchased another makers kit and when I read the instructions it said the end of tube had to be softened by dipping in hot water to make it pliable to fit on the syringe. A  The silicone tube we supply is specially manufactured to our specifications, it’s to create a uniform fit over the printer ink inlet nipples to eliminate leaking and letting in air which could cause emulsification of the ink, the softening of our silicone tube is not necessary. E&OE.
t:+44 7476 411021
eCCo   CLEAN
VACU-TEK “ULTIMATE” INK-JET PRINT-HEAD CLEANING SYSTEMS
t:+44 7476 411021
eCCo   CLEAN
VACU-TEK PRINT-HEAD CLEANING SYSTEMS